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IT – Help Desk Support Specialist

IT – Help Desk Support Specialist
IT-Help Desk Specialist
Technical Diploma
33 Credits
Central Campus (Janesville)

Flexible Learning Options

At Blackhawk, we understand our students have busy lives and hectic schedules which is why the college offers a variety of flexible learning options to best serve you. Learn more about all of our flexible class options here.

Several classes in this program are offered in one or more of the following formats:


What You’ll Learn

The IT Help Desk Support Specialist program prepares students to interact with PC users by providing first-line technical support resolving software, hardware and system problems. Students are trained to install, support, and maintain hardware and software and ensure that all issues are dealt with effectively. This program will prepare students for the CompTia ITF+ Certification.

Estimated Program Costs & Potential Earnings

Median Wage

$41,600

*based on EMSI Occupational Employment Statistics

Potential Careers

Desktop Support Specialist
Help Desk Support Specialist
Help Desk Technician Tier 1


Career Pathway

Previous education and work experience could qualify for Credit for Prior Learning saving you time and money. Find out more about what may apply to this program.

IT – Help Desk Support Specialist

Blackhawk Technical College offers a variety of options for students who want to achieve a four-year degree.


Existing transfer agreements

Lakeland University (University Center Partner)

  • B.S. Computer Science

UW-Stout

  • B.S. Information & Communication Technologies

Additional Program Information

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