The ITS department at BTC works to support and enhance people’s interactions with technology.
We provide support services for classroom technology, student and staff devices, and all of the software, systems, and infrastructure behind the scenes.
Our goal is to ensure the college technology operations run smoothly for students, teaching, and learning.
Connect with us how it is most convenient for you:
Central Campus Room 2506
Help Desk Zoom Room
(608) 757-7711
Browse Knowledge Base
helpdesk@blackhawk.edu
YouTube Playlist
Laptops and Wi-Fi hotspots are available to registered Blackhawk students at all BTC campuses. They can be checked out from the Library in the Student Success Center on Central Campus, much like one would check out any other material.
They can be checked out for weekly or semester-long intervals, or after the semester starts can be checked out for daily on-site use in MyEdChoice classes. The equipment loan program will allow students to borrow laptops and Wi-Fi hotspots at no additional charge to the student.
Got questions? We are here to help.
For more information on the loan program, call (608) 757-7705 or email library@blackhawk.edu.
Buying your own equipment? Check out our purchasing recommendations.
You can purchase computers outright or with Financial Aid at the Blackhawk bookstore.
Many resellers may offer a student discount using your student e-mail address. Be sure to ask!
Numerous classrooms at Blackhawk also have MyEdChoice laptops available through your instructor for on-site use during your class.
First-time users will be automatically prompted to create a new password when attempting to log in with their temporary password (i.e. Blackhawk000123456). You will also be required to set up your password recovery options and multi-factor authentication (MFA) methods.
Please note: Blackhawk Technical College will never ask for your password.
Do you want to change your password or update your security verification information?
Click the Update Information button below or browse to your account settings within Webmail on the Student Quick Links card within MyBTC.
Update Information
You can change your BTC password using the Password Reset Tool, linked below. You will be prompted to verify your identity using the verification method you configured at your first log in.
Reset Password
You are required to change your password every 180 days and use MFA when not connected to a campus network.
Passwords are case-sensitive and must contain:
Password Info
ITS will perform regular system maintenance to provide stable and secure systems. Technology services may be unavailable in 30-60 minute increments as updates are applied. Updates are typically performed during overnight hours or early Sunday mornings. If you cannot access a system during this time, please try again in 30-60 minutes.
Fall & Spring: Monday – Thursday: 7:30 a.m. to 9:00 p.m. Friday: 7:30 a.m. to 5:00 p.m. Saturday: 8:00 a.m. to 1:00 p.m.
Interim: Monday – Friday: 7:30 a.m. to 5:00 p.m.
Summer: Monday – Thursday: 7:30 a.m. to 7:00 p.m. Friday: 7:30 a.m.-12 p.m.
Blackboard
Webmail
MyBTC
Help Desk