Information Technology Services

help desk support helping student at computer

The ITS department at BTC works to support and enhance people’s interactions with technology.

We provide support services for classroom technology, student and staff devices, and all of the software, systems, and infrastructure behind the scenes.

Our goal is to ensure the college technology operations run smoothly for students, teaching, and learning.

Need Help?

Connect with us how it is most convenient for you:

Stop In

Central Campus Room 2506

Video Call

Help Desk Zoom Room

Call

(608) 757-7711

Need Technology?

Laptops and Wi-Fi hotspots are available to registered Blackhawk students at all BTC campuses. They can be checked out from the Library in the Student Success Center on Central Campus, much like one would check out any other material.

They can be checked out for weekly or semester-long intervals, or after the semester starts can be checked out for daily on-site use in MyEdChoice classes. The equipment loan program will allow students to borrow laptops and Wi-Fi hotspots at no additional charge to the student.

Got questions? We are here to help.

Email library@blackhawk.edu
Call (608) 757-7705
Use Starfish student request (raise a hand) or advisor/instructor referral.
See the Equipment Loan FAQ Page

For more information on the loan program, call (608) 757-7705 or email library@blackhawk.edu.

Need Password Assistance?

First-time users will be automatically prompted to create a new password when attempting to log in with their temporary password (i.e. Blackhawk000123456). You will also be required to set up your password recovery options and multi-factor authentication (MFA) methods.

Please note: Blackhawk Technical College will never ask for your password.

Update Your Information

Do you want to change your password or update your security verification information?

Click the Update Information button below or browse to your account settings within Webmail after logging in to MyBTC.

Update Information

Forgot Your Password?

You can change your BTC password using the Password Reset Tool (linked below) or by clicking "Can't access your account" at the MyBTC login screen. You will be prompted to verify your identity using the verification method you configured at your first log in.

Reset Password

Password Requirements

You are required to change your password every 180 days and use MFA when not connected to a campus network.

Passwords are case-sensitive and must contain:

At least eight characters.
A capital and lower case letter.
A number or special character cannot be the same as your previous six passwords or contain any part of your name, student ID number, or the word Blackhawk.

Password Info

Our ITS team also performs regular system maintenance to help keep things up and running.

ITS will perform regular system maintenance to provide stable and secure systems. Technology services may be unavailable in 30-60 minute increments as updates are applied. Updates are typically performed during overnight hours or early Sunday mornings. If you cannot access a system during this time, please try again in 30-60 minutes.